The thing is we were on the Internet here before and we had 3mb. When the engineers put in the line they were optimistic about the speed we may be able to achieve. So I phoned Telefonica. The line to customer services was as crackly as that cowboy who wore a brown paper waistcoat, brown paper shirt and brown paper trousers - the one who was arrested for rustling. Nonetheless the South American customer services person didn't give up on me. "Can we have something faster?" I asked. "You can have 3mb" she finally answered after a very creditable 14 minutes on the phone. "It will take about 8 days" she said and we left each other as firm friends.
We have 3mb today. Incredible really. We asked for 6mb, we were offered 1mb which we took (no option) but all the time there was an option of 3mb. Splendid service.