Thursday, July 29, 2010
Another little glitch
We booked a couple of days away with the Castilla la Mancha tourist website. I booked and paid online without any difficulty. I got a confirmation of the purchase by email. The next working day a courier turned up with the voucher and a really well presented booklet. I was well impressed; the website had worked, the organisation seemed efficient.
The package contained a voucher which can be exchanged for a series "weekend" breaks. I could either ring or send a request by email. So, for the usual reason of avoiding a phone conversation, I sent an email. The next evening I got one of those "This is an automatically generated message, delivery of your message has been delayed, you do not need to do anything, we will try to resend the messsage." I checked the email address and I even replied to the email that they had sent me as a foolproof way of getting the address right. I've just had another "undeliverable" message again on both emails.
Ah well, on the phone tomorrow then.
P.S: I did phone and they were dead efficient. They confirmed the details of our telephone conversation by email within moments, phoned through the confirmation in a couple of hours and sent the voucher for the trip at the same time by email.