Wednesday, July 06, 2011
Our local taxes in Spain are based on services, at least some of them are, so much for water, so much for rubbish collection etc. So the system isn't for the general good it's a specific charge. Back in December we got a bill for drainage but we don't have drainage so I appealed the charge. I didn't get a reply so, being away from work and having time we drove the 25kms to the tax collection office to ask what was happening about the appeal. Whilst we were there I also wanted to get a digital certificate to allow me to access the Virtual Offices of several quasi governmental organisations.
No chance with the certificate said the woman, no Internet today. Go to the Town Hall to get one. And the drains, we still haven't got a reply? She dug around in her computer, ah, yes, appeal denied. I was a bit cross not because of the charge so much but because of the woman's blasé attitude in an office where the customer service is usually good. I think I was caustic, the Spanish certainly seemed to flow, if not my body language made the message clear anyway.
We went to the Town Hall. The digital certificate woman was friendly, informative and efficient, ten minutes from start to finish. Now I wonder if it will work?