Of no known address

Some fathead at the HSBC bank seems to think that I may have been lying about my address for the past thirteen years and about my identity for the past forty five years. They want me to prove who I am and where I live. So they sent me some sort of half baked questionnaire. Good job I wasn't lying about my address or I'd never have received it!!

Nowadays we rich folk live in an interconnected world. Instead of completing the form IN BLACK INK AND IN CAPITALS I can use a webcam application which begins with the letter J and is amusingly named to stop it from being too daunting. So I can use the software called Jumbo, Jumio or Juliet (I forget which) to prove that I'm me and that I live where I say I live. The explanatory leaflet tells me that I can supply the information they need in just six minutes. In reality It took me longer than that to read the instructions never mind the time I wasted in finding and scanning paperwork. One possible form of documentation, to prove where I live, is to send a utility bill. Given the unreasonableness of their basic request that seemed reasonable. The application Jumanji or Jamiroquai told me though that the bill needed to be in English. Ah, of course. Spanish utility companies produce all their bills in English in deference to the domination of English as THE World language. Actually though, with the wonders of the Internet, I can get the bill in a version of English. That may have saved me the translation fee which appears to be the alternative if the bill happens to be in some funny foreign language. Though tell me - what exactly is the translation of an address? What is the English for Alicante. Do they really want Culebrón translated as big snake?

There is, though, another stumbling block. My home address isn't exactly the same on the electricity bill as it is on, well almost any other proof of address, that I can muster. I've explained this before. Basically the problem boils down to terrible Spanish database design. Instead of using a free field for the box on the form where you would be expected to put street, avenue or close, some idiot, who presumably worked for the HSBC before moving to Spain, made a long list of all of the street synonyms they could think of. So if I live in Pedanía Culebrón or Partida Culebrón or Caserío Culebrón and pedania, partida and caserío are not on the database someone has to choose whatever they consider to be the nearest equivalent - drove might become drive and gate might become close or street or avenue.

Add in a bit of post code confusion. Postcodes in Spain cover areas, a whole town will share a postcode. Technically our postcode is 03658 but the town we belong to has the post code 03650 so, like everyone else who lives near Pinoso, and acting on the advice of people in the Post Office, we use 03650. But Mr Database designer (it could only be a man) never spoke to the people in our Post Office and his database links the village to the wrong postcode. So I may think my address is Culebrón Hamlet, 03650 Pinoso Alicante but the closest we can get on database A is Culebrón Street, 03650 Pinoso, Alicante whilst on database B we might find Culebrón Village, 03658 Culebrón, Alicante. The number of variations on the same basic information is really remarkable.

Now who can say. Application Jiminy Cricket may be backed up by a person who sees the photo of me holding up my passport, who sees the uploaded copies of my driving licence or electricity bill and realises that they are all basically similar and in the same name (It won't help that my name is actually misspelled on at least one of the documents) and nods the information through as true. Somehow though I suspect that won't happen. What will actually happen is that some piece of visual recognition software will check my  passport photo against the webcam picture and there will be a cursory check of my driving licence number against some European database. I'll get bounced by both and we'll be back to square one.