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Showing posts with the label water heater

Hot water

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One of my first ever brushes with Spanish rules and regulations was when I decided that we needed a second butane bottle for the heater in the flat we were renting in Santa Pola. What now seems eminently sensible - that before you can start using bottled gas in your home somebody needs to check that the installation is safe - seemed very Orwellian back then. A future with a boot stamping on a human face - forever. All I wanted was to buy a gas bottle and they wanted to see ID, they wanted me to prove where I lived, they wanted me to sign a contract and they wanted a technician to visit to make sure it was all safe. Having lived here a long time now and having seen the news stories of blocks of flats destroyed with dodgy gas installations and having heard how insurance companies love to avoid paying out if you can't show proof of a current five year check or even if the rubber pipes are past their sell by date, then I am very happy to do as I should. Anyway, there was a bit of a loo...

Putting the customer first

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We're back to cold showers. The gas water heater has gone on indefinite strike. The little led panel is running through its full range of codes, E9, F0; I think that's a zero not a command. So, I thought that this time we'd call the official service people, their number is on a sticker on the water hater. I'm not particularly good on phones nowadays. I tend to cut across people and they definitely cut across me. I understand why George Clooney, as Billy Tyne, says "over" or even "over and out" when he's talking to Mary Elizabeth Mastrantonio. Obviously it's a bit more difficult again in Spanish. Hand movements and facial gestures may be available via facetime but not in an ordinary phone call. And ask my pal Harry what radio professionals say about dead air. A two second silence in a radio show sounds lasts a lifetime. I always feel the same about a pause on the telephone. Keeping speaking is essential. It can lead to appalling language e...

The lustrum

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If I'm grouping people together, pigeon-holing them, stereotyping them, then short sleeved Ben Sherman shirt wearing engineers and model train enthusiasts is a group. I find I often get on well with them. I seem to like people who are enthusiastic about things. Spanish law says that if you have gas equipment it has to be safety checked. It may well be different for fixed, mains type gas, but for the installations that run on the 12/13 kilo butane bottles the periodicity of that check is five years. The last time we got a check the man who came along was one of those neat and tidy engineers. He was wearing his CEPSA uniform but, if he hadn't been, he'd have had a pocket protector. He seemed to do his job efficiently and we talked about nothing in particular whilst he checked this and that. As we were signing off the paperwork he made his, presumably standard, sales pitch and said that his firm also did routine maintenance of gas appliances. I remembered that and, last...