Putting the customer first
We're back to cold showers. The gas water heater has gone on indefinite strike. The little led panel is running through its full range of codes, E9, F0; I think that's a zero not a command. So, I thought that this time we'd call the official service people, their number is on a sticker on the water hater. I'm not particularly good on phones nowadays. I tend to cut across people and they definitely cut across me. I understand why George Clooney, as Billy Tyne, says "over" or even "over and out" when he's talking to Mary Elizabeth Mastrantonio. Obviously it's a bit more difficult again in Spanish. Hand movements and facial gestures may be available via facetime but not in an ordinary phone call. And ask my pal Harry what radio professionals say about dead air. A two second silence in a radio show sounds lasts a lifetime. I always feel the same about a pause on the telephone. Keeping speaking is essential. It can lead to appalling language e...
