Splendid as always
So I'd bought a couple of railway tickets to go up to Valencia for the Fallas. Covid 19 meant first the Fallas were postponed and then there was a general restriction on movement. I wasn't going to be using my tickets. RENFE, the train people, famed for their idiosyncratic website, emailed to say they were returning money or giving credit. They said I had to wait till today, Wednesday, for them to get their systems in place. I tried the website first. It said my tickets had been "consumed" presumably because they were dated for yesterday. I tried the special phone number. It offered a service in all the Spanish languages and in English. Splendid as my Castilian is, I went for the easy option. Lots of blurb and then the message - all our operators are busy. Press one if you would you like to be served in Castilian. I didn't press one. I tried ringing back. All our operators are busy. Over the next thirty minutes I tried a few times more. Eventually th...