On protecting my anonymity

I went to see the doctor this morning. Like all the doctors I've ever encountered, doctors in Spain make you wait. This is obviously because a doctor's time is much more valuable than mine or, indeed, yours. In truth, nowadays, nearly everyone's time is more valuable than mine in a financial sense but, as usual, I seem to be straying up a branch line.

I've been to the doctor a few times over the years in Pinoso but not to the point that it's second nature to me. I was quite decided to be decisive today. The last time I was there there was a little printed list stuck up with sellotape outside the doctors door. The appointments were arranged in 15 minute blocks. Inside the fifteen minute block there would be three names; three people had the same appointment time. I couldn't remember whether the system was first come first served or whether the list order gave the order. My decisiveness amounted to no more than asking rather than muddling through.

I was stymied on two counts. First of all there were three Britons, a couple and a single, outside my assigned door and they were people that I knew. Conversation was to be struck. The pair were in with "my" doctor before me so, until they moved, there was no hurry. They weren't sure where they were in the running order so I asked the people waiting on the plastic chairs. It was an easy conversation. I had the same time as a young woman but the system is first come first served. "It has to be that way now," said someone. "There used to be a list but the data protection act has stopped that". "Ah", said someone else. "That's why the nurse now calls people by numbers rather than names I suppose". "No matter", I said, "Spaniards like to talk". I was relieved that they sniggered rather than stringing me up by my thumbs.

I suppose that the data protection thing is to do with consent to use personal data now being clear and certain. Just because I want to see a doctor doesn't mean that I gave anyone permission to release the fact that I am there. Maybe I want to remain anonymous. Actually as I booked my appointment using an application on my phone I suppose that the list would have contravened that rule about data on a person not being used for another purpose. Maybe I should read the data protection stuff more carefully. When we visited Jumilla Castle a few weeks ago I was asked to send an email with certain details. Nothing too Edward Snowden but name, address, email and my ID number. The woman on the phone said it was for data protection. Odd though, now my data is protected they know all sorts about me whereas before they would just have known that Chris and Maggie were on their list for castle visiting.

Mr Pugh and Charlie Drake

They say that moving house is one of the most stressful things you can do. To be honest I don't think it compares to, for instance, living in Aleppo in 2015/16 but I appreciate the general idea. So moving countries must be extra hard. You still have to deal with estate agents and solicitors and utility suppliers but, on top, you have to learn a whole new bunch of procedures. As a new migrant everything comes in one big, strange, deluge and it needs doing now. Whether that's getting your identity documents, buying and taxing the car or working out which of those cleaning products in the supermarket is bleach it has to be sorted out straight away.

It's ages since we had to cope with the hundreds of things to be done on first moving here. The pain of it all is long forgotten. I might still have to renew our PO box or get the car checked for road worthiness every now and then but it's nearly fifteen years now since we were juggling piles of paperwork every day. In fact, to be honest, I've been feeling a little smug about it all recently. Brexit is reminding lots of the British migrants here that the sort of half British half Spanish thing might fall apart on them. You can argue all you like about the finer points of whether your British driving licence is still good but, if Britain crashes out of the EU, the jig is up unless you have that Spanish licence you should have applied for long ago. International Driving Permit time it is. So there has been a bit of a scramble amongst the Britons living in Spain to get their paperwork sorted. I think our paperwork is pretty much in order as it stands, hence the smugness. Mind you hubris and all that; pride before the fall. We shall see.

I've been repaying a favour to a non Spanish speaking pal who helped me out last year. He needed to sort a few bits of paperwork. There have been little hiccoughs along the way, forms left at home, the wrong certificate here and the wrong fee there but, basically, we've managed to sort everything out without any huge trauma.

What's struck me as we've been dealing with things is how patient the staff in the various government offices have been. We were standing in a queue, the man in front was Lithuanian and his partner was from Dominica. They were having language difficulties. The policeman dealing with them repeated his information, drew diagrams, sorted their documents into piles, wrote out internet addresses. The policeman must spend his days dealing with annoyingly confused people yet he didn't snort or tut or send them away. It would be human nature to get cross, to get fed up of it all but he didn't. It was the same with us. For the problems we had the officials dealing with us smoothed our path to get back in the queue when it would have been much easier, for them, to send us away. It mustn't always be like that because someone who helps people with official paperwork all the time warned me about someone working in Elda Police Station. The truth is though that I've never been treated as off offhandedly as I was in Elland, Halifax, Peterborough, Bradford or Manchester when dealing with Job centres and Social Security offices. True the difference is 30 or 40 years so I'm sure that if I were claiming Universal Credit in the UK nowadays I wouldn't still find the chairs bolted to the floor or dismissive staff.

Just get the form, fill it in and get it notarised

I still look at various expat forums every now and then. On one of the forums, the administrators try to rouse the troops a little with something they consider to be potential conversation starters. One of the questions that's cropped up a couple of times is about cultural differences. I maintain, and I still maintain that the differences between Spain and the UK are minimal. I don't mean that the two countries are the same but the basic premises on which they run are very similar and lead to similar ways of doing things.

In Spain traffic is organised and regulated, doctors wait, stethoscope poised, in health centres, dustbin lorries come with monotonous frequency, I can take photos of more or less what I want, I don't have to join a particular political party to prosper, health and safety laws are strong, you are unlikely to be slaughtered in a gunfight, slavery and human trafficking are not tolerated, the state doesn't kill people, there are laws to protect animals and consumers, entering and leaving the country is a reasonably simple process, I, and more particularly women, can dress as we wish, my internet access is not controlled or censored, people are not persecuted for their ethnicity, corruption is punished, bribery is not endemic, people pay their taxes and a long etcetera. Now that doesn't mean that everything is fine but, without needing to look at a map or consult Google, we are not talking about the problems you might encounter in countries like Saudi Arabia, Qatar, Myanmar, China, Nigeria, South Africa, The United States, Mauritania, Tibet, North Korea, Equatorial Guinea, Uzbekistan or Cuba.

I'm not saying that everything is hunky dory. Gitanos, gypsies (and I've never heard anyone suggest Romany People) get treated badly in tens of ways, there are racists here as there are everywhere, rich people find life much easier than poor people, transexuals get a rough time at school, children are abused by adults, the legal system seems to work better for the rich than the poor, dogs are abandoned in the streets and some donkeys, and sometimes trades unionists, get beaten with sticks. There are prostitutes controlled by evil pimps, there are laws which can be used to limit what I consider to be basic freedoms and builders will sit atop scaffolding dressed in shorts and flip flops and then suggest you pay in cash without the need for VAT. At times the process for getting planning permission or an insurance claim sorted out can seem interminable. I could go on.

I can't pretend that I don't notice the differences. But differences have a way of becoming normal. It's ages since we had to deal with the skein of bureaucracy that we had to deal with when we first got here. Residence documents, identity documents, registering with town halls, this and that piece of paper, new bank accounts, new insurance policies, cars to be bought, phone contracts to be sorted, new power suppliers to be compared, builders to be hired and a hundred more things, right down to recognising bleach in the supermarket, were a challenge at first. Those things came in an avalanche of activity. Nowadays they come along one at a time. It's just as much of a pain in the backside getting a new passport from the British as it is exchanging a driving licence with the Spanish. I'm helping somebody get a document we all call a residencia at the moment. The paperwork isn't particularly complicated but there is lots of detail that's a bit tricky. Just dealing with that one thing reminded me of that deluge of paper at the beginning. It's a miracle anyone survives it. It must be exactly the same for anyone heading for the UK from elsewhere.

Of course I actually keep a weather eye out for the differences because they give me to something to blog about. Visitors are good for reminding you just how many things have become ordinary that aren't that ordinary to a British sensibility. We have visitors at the moment. We popped out last night to see the statue of Santa Catalina get moved from one house to another during the fiesta in her honour, had a look at the mediaeval market and just strolled around. The people milling all over the place, the apparent disorganisation of it all, the actual idea of shifting a statue around escorted by a brass band, the unshaven priest, the mayor mixed up in the crowd, the number of police officers on hand, the odd looking buildings, children on the street quite late in the evening, not paying at a bar until you're about to go, bonfires set up in the middle of the road and complete strangers offering you glasses of wine or barbecued sausage were all just a bit different. And we were only out for a couple of hours.

Mind you it's not all whimsical drollness. I had to work this morning so Maggie has taken our guests off to a bodega and restaurant after. Whilst they've been away, I've been talking to a pal who appears to have been swindled over the sale of the kit to heat her pool. She's bumping into something else that is just as normal a part of everyday life in Spain. The difficulty of complaining when something does go wrong. Again I'm not so sure that's all that different from the UK but it can seem like a very uphill process when you are faced with the intransigence of a company, a company that doesn't answer your phone calls or return your emails, a company that speaks a different language and a company that knows its way around whatever legislation there is much better than you do.