Life in Culebrón

One of the first things anyone moving to Spain, or intending to do something like buy a house here, needs to do is to get an NIE. An NIE is the official ID for we foreigners - the initials translate as foreigner's identification number. NIEs come from the National Police and, whilst it seemed like a major hassle at the time, it's actually a dead easy process to get one. Spanish society is pretty keen on identity.  I bought some tickets online for a theatre piece the other day - there are no tickets - I just have to show my ID when I get there on the night. Buy a train ticket, query a bill, buy a new phone, do almost anything in the least official and you will need to show your ID. It's a legal requirement to carry official ID when you are out and about. The ID document for Spaniards is the DNI. Nowadays it's credit sized card and it has an electronic chip built into it. Amongst other things that means that Spaniards can identify themselves online via a card reader...

I need a digital signature to do things online. I have one but the certificate is computer specific and so I need a new one for a newer computer. One of the agencies that provides the signatures is a collection agency called SUMA. They're the bunch that collect our rates, water and rubbish bills. Pinoso isn't big enough to have a permanent office but they have a session here on Tuesday and Wednesday mornings in the old Casa de Cultura. There were several people in front of me and each enquiry tends to be quite lengthy. I waited patiently but as one person came out and the next person went in I did something very Spanish. I queue jumped. All I wanted to know was whether it was worth waiting as I suspected that I couldn't get the signature except by going to a permanent office. It took seconds and the answer was negative so I saved myself a long and fruitless wait. But I felt very proud of myself for being so daring. Speaking Spanish across a room full of p...

Recently I have had a bit of a spate of sending Mr Angry letters - well emails - to various organisations in Spain. Generally they have been specific complaints. Problems with the operation of a bank website or some problem with bill payments for instance I think Barclays, for their Spanish Barclaycard, have an almost foolproof system. I sent an email to ask a general question about the functioning of their redesigned website. They sent me a guffy response telling me that they were unable to respond to an open email for reasons of security and that I should phone customer services. By return I composed a long and snotty email telling them what I thought about their customer service via email. I got exactly the same response as to my initial message. Hmm, I thought. I sent another email wishing them a pleasant day. They told me that they were unable to respond to an open email for reasons of security and that I should phone customer services. That's a great trick. Give the imp...

I quite approve of taxes. We all pay in, we all get more out. I know it's not a popular view. Our local taxes in Spain are based on services, at least some of them are, so much for water, so much for rubbish collection etc. So the system isn't for the general good it's a specific charge. Back in December we got a bill for drainage but we don't have drainage so I appealed the charge . I didn't get a reply so, being away from work and having time we drove the 25kms to the tax collection office to ask what was happening about the appeal. Whilst we were there I also wanted to get a digital certificate to allow me to access the Virtual Offices of several quasi governmental organisations. No chance with the certificate said the woman, no Internet today. Go to the Town Hall to get one. And the drains, we still haven't got a reply? She dug around in her computer, ah, yes, appeal denied. I was a bit cross not because of the charge so much but because of the woman...