Mr Angry

Recently I have had a bit of a spate of sending Mr Angry letters - well emails - to various organisations in Spain. Generally they have been specific complaints. Problems with the operation of a bank website or some problem with bill payments for instance

I think Barclays, for their Spanish Barclaycard, have an almost foolproof system. I sent an email to ask a general question about the functioning of their redesigned website. They sent me a guffy response telling me that they were unable to respond to an open email for reasons of security and that I should phone customer services. By return I composed a long and snotty email telling them what I thought about their customer service via email. I got exactly the same response as to my initial message. Hmm, I thought. I sent another email wishing them a pleasant day. They told me that they were unable to respond to an open email for reasons of security and that I should phone customer services.

That's a great trick. Give the impression that they can be contacted by email when they can't. That's why there's the rhyming slang for bankers I suppose.

The European Union continues to update me periodically on my bid to be able to vote at regional elections either in my country of residence or in the country where I was born. I think that's jolly nice of them. They do seem to have had a lot of meetings all over Europe to talk about it though.

I collected my mail today and in my PO box there was a letter from the Subsecretary General of the Subsecretariat of the Interior Ministry Department of Human Resources and Inspection Isabel Borrel Roncales. I think it has a real signature. It is a response to an email that I sent to complain about a proposal for a draconian piece of anti democratic legislation. Isabel tells me that it's nothing to do with me and that the equivalent of the Commons in the UK, las Cortes Generales "in which National Sovereignty resides" will make the decision with or without my help thank you very much.

Now this is not a good response. Much better that she had said "Crikey Chris, I showed your email to the President; he clasped his head as he realised what a big mistake he was making and he decided then and there to scrap the legislation. He wants to thank you personally for pointing out the error of his ways."

But it is a response. Well done the Interior Ministry I say. More responsive than Barclays that's for sure.