Now there's remarkable

The Mini garage that I bought the car from offered me a cheap deal on servicing for the next three years. It looks like a good offer but the problem is that the garage is in Elche - only 45kms from home in Culebrón but a long way from the weekday home in Cartagena.

I went to talk to the BMW/Mini dealer in Cartagena - could they offer me the same package? After lots of hooing and aahing the answer was no. Par for the course.

I rang the garage in Elche, I explained that I'd like to take up their offer but that it would be a problem getting in to see them to sign the paperwork and make the payment. Was there any chance I could do it by phone or post? I didn't expect them to say yes. This is a country where things are done face to face but the woman on the phone surprised me. "Of course, I'll send you the contract by email, you send it back signed by post or email, transfer the cash to our account and I'll send you the finished paperwork by mail."

There was no particular fuss, the email turned up, I've made the payment, it looks like we have a deal.