A morning in Alicante

The Catastro, the Spanish version of the Land Registry, told me that article 18 of the Legislative Royal Decree of the 5th March 2004 (1/2004) says that any dispute must be attended within six months of receipt. I remember those things from when I used to work. We will acknowledge receipt of your communication within 24 hours and respond within 72 hours. Except that, this time, it was six months.

I have a bit of a conversation cum reading sheet about drinks that I use with my English learners. The drinks sheet starts with tea. It says Britain is a tea drinking nation. It has variations on "A pint of sheepshagger, please" and it mentions how overpriced coffee has Italian, rather than Spanish or French, names. But it starts with the phrase Britain is a tea drinking nation.

Now I have a critic. Every now and then a Spanish bloke, living in the UK, feels incensed enough, on reading my blogs, to put fingers to keyboard and play merry hell. He tells me off for lots of things but he particularly doesn't like my generalisations about the Spanish and he doesn't like my comparisons between the UK and Spain. My argument back to him is that generalisations are a fact of life. My experience is that Britons drink tea, the people on Gogglebox look to have a cuppa in their hand. It's true though that neither my mum nor my pal Geoff drinks tea. The sheet though says that Britain is a tea drinking nation and I think that's fair enough.

As well as the critic my Mexican pal Laura told me off, years ago, for repeatedly harking back to the UK. I tried to stop. I suspect though that the majority of the handful of people who read my blog have a British background. Nowadays though I try to keep my British comparisons to the factual or explanatory. So if I write about the ITV I might say that it's a regular vehicle check similar to the MOT or I might say that the ITV involves a such and such a check, unlike its British counterpart. I often voice an opinion, based on my experience, and draw some sort of conclusion from that observation. For instance I might say that the Spanish Social Security payments for the self employed are almost punitive and so there is a natural tendency for people to avoid paying them if possible.

So back to generalisations and my British opinions about the Catastro. I didn't want to go to their offices. I had the feeling that it was tempting fate. My limited experience of complaining in Spain leads me to believe that it can have unexpected consequences. Sleeping dogs are better left lying. But, after 15 or 16 months of absolute silence from their offices, and despite article 18 of the Legislative Royal Decree of the 5th March 2004 (1/2004), something needed to be done about trying to get back the hundreds of euros we'd been overcharged in paying the property tax on our neighbour's house.

In order to get to speak to someone I had made an appointment. When I got to the office I had to check in. There was a little ticket printing machine to do that. It assigned numbers. I entered my NIE, the ID number issued to foreigners, and the machine said that I had no appointment. The same thing, failure to recognise the correct number, happens relatively often on badly designed websites - the sort that presume everyone has two surnames. The NIE is different in format to the ID number issued to Spaniards, the DNI.  Sometimes, I can get the NIE to be recognised by missing off one or both of the letters that top and tail the seven digit figure. Sometimes adding a zero at the beginning works. But not this time. So I went to the man at the information desk. He ignored me for a while and then he spoke to me as though I were an idiot. He asked the security man to help. The security guard was fine. He checked me off his appointment list and told me that the machine wasn't set up properly to deal with NIEs. He gave me a number and some ten minutes later my number flashed up on the screen telling me to go to desk 4 but I didn't even get to sit down. "Hang on a mo," said the woman, "Yes, you need to go upstairs to room 15. Wait to be called". I sat and waited. I had to go and feed the parking meter before I was called. The 90 minute maximum waiting time wasn't enough.

"The problem is that your land isn't registered, just the buildings." said the man in room 15. It wasn't difficult to recognise that I was being fobbed off. But that bloke on the reception desk had really pissed me off and I wasn't for backing down quite so easily this time. In for a penny in for a pound as it were.  We talked back and forth for quite a long time. Just for once my Spanish didn't fall apart and I stood my ground. I wasn't for giving up on this. If he'd found another problem then we had another problem but what about the original problem, the overcharging? Even if I had land to register they had the buildings registered and some of the buildings we were paying tax on were not ours. And, besides, why hadn't they sent a reply in fifteen months? There didn't appear to be any extra documents added to the stuff that I'd sent them, in fact it looked as though this was the first time that anybody had looked at the file despite my three inquiring emails and despite article 18 of the Legislative Royal Decree of the 5th March 2004 (1/2004). Obviously enough, in the end, he still palmed me off. "It needs a decision from someone higher up the pay scale than me," he said. At least I felt I'd done my best. It's going to cost us more money in the end though.