Banking on it

My bank sent me a letter, well there was a message on the website, to say that I should ensure that they held the correct details on me. Apparently this was going to help them combat money laundering. I can see that. Anyway the documentation said I was a teacher and, as I have an official looking certificate to say that I am in receipt of a Spanish State Pension, I thought it would be easy to do.

Going into a Spanish bank requires time. A lot of time and the patience of a halo wearer. I very seldom have to go to a branch but, yesterday, I did. There was the usual confusion about which desk to use - not a linguistic confusion. In this case, four desks, three of which seemed willing to deal with people and one of which seemed to be doing something on his computer which may have been high finance or he could have been playing Fornite Battle Royale. I behaved like a good Spaniard, I staked my place in the general queue for the cash desk, just in case it was there, then I asked the spare man where to queue. "Any of the desks there," he said, pointing vaguely. "No, not that line, either of those two,"  he said, "Oh, no, sorry, just with the woman". I bantered with the other customers about how useful it would be to have a desk that said Information or maybe a sign that said this desk for blahdy blah and that for whatchamacallit.

I got to the front of the queue. "Easy peasy," said the woman, "Do you have any proof that you're a pensioner?" I produced the certificate and she beamed. No problem for her about it being a British pension. No problem because I had no proof. Those Chechen money launderers should get one. She started to tap tap tap on her computer. The tapping got harder. "¡No va!," she said. It doesn't go, it's not working. She complained about computers and I sympathised. She tried time after time. I looked over my shoulder and wondered about the queuing time for the people furthest from the desk. "Do you have any errands to do?," she asked. "I can ring you when it comes back on".

So I did the supermarket shop and I drank two cups of coffee and read a chapter of Viaje al corazón de España, Journey to the heart of Spain. Well over an hour, closer to 90 minutes. I went back to the bank. "No", she said, "I told you I'd ring." She phoned about ten minutes later. For some reason the database didn't want to just change teacher to pensioner it also wanted my ID number, my phone number, my inside leg measurement and my preference in chocolate biscuits. The address proved tricky. Despite copying out the address that was on the letter they'd sent, the address they held for me, the computer repeatedly said no. I noticed the mistake this morning, some twenty hours after it would have been useful. The woman knows how to spell and wrote Caserío but the database didn't and wanted Caserio. Do you see the difference? It happens a lot. Spanish programs use accents -á,é,í, ó,ú, ü and ñ - but US and UK type programs don't. She got round it by basically inventing an address. Then I signed two or three documents and, after only a little over two and a half hours my documentation was up to date and my money laundering days were over.

There was going to be something much more important and much more terrifying later in the day but I'm not going to share that on the blog!